IN THIS SECTION:
What
are all the files in your account?
How
and where to upload your files.
404
Page Not Found | How
to view your pages on the WWW
Technical
Support Request Form
The Files In Your
Account
When you initially log into your account you will see a directory
listing similar to the following:
yourdomain-logs
yourdomain-mail
yourdomain-secure
yourdomain-www
www
DO NOT DELETE OR RENAME any of these directories. These
directories are automatically setup by the system and required
in order for your account to function. Deleting or renaming
any of them will cause fatal errors that can only be repaired
by deleting and resetting your account. Deleting and resetting
your account will inadvertently cause you to experience DNS
problems. DNS problems are not something that can be manually
fixed, as they can only work themselves out in an unpredictable
amount of time.
Of these directories, the ONLY ONE that is important to you
is the www directory. This is the directory where you
will upload your web pages and create other subdirectories that
will pertain to your web site. Your pages WILL NOT be viewable
on a web browser unless they are uploaded to this directory.
When you initially enter your www directory, you will see a
directory/file listing similar to the following:
cgi-bin
stats
uploads
index.html
Again, DO NOT DELETE OR RENAME any of the directories within
this folder. These are directories created by the system and
are required in order for your account to function.
Of these directories, the ONLY ONES that are important to you
is the cgi-bin (this is where you will upload your cgi scripts)
and any directories that you may create for your web pages.
As you add options from your Control Panel, such as the Shopping
Cart, Search Engine, install the Mail List software, or any
other options you utilize from the Control Panel, the system
will automatically create other directories within this area.
ANY AND ALL sub-directories and/or files created by the system
are required by the system to make a particular function to
operate and SHOULD NOT BE DELETED OR ALTERED IN ANY WAY. The
index.html page is the default entry page for your account and
this file SHOULD BE REPLACED by one of your own design, but
IT MUST BE named index.html.
This directory (www) is where you upload your other pages as
well as create any subdirectories that you may need.
Below is a brief description of the different directories you
may or may not see when you log into your account at any given
time depending on what options you have utilized from your Control
Panel. These are only descriptions and these directories should
not be altered in any way unless we have instructed you to above.
File/Directory Name - Description
domain-anonftp - this folder is used for your
anonymous users to download public files.
domain-web-logs - this folder contains all access
logs of visitors to your site
domain-mail - this folder holds all POP mail accounts
for your domain
domain-www - this folder stores all html files
for your domain (same folder as the www folder)
www - this is where you put all your html files
and subdirectories (same folder as the domain-www folder)
domain-secure - this folder stores all secure
html files (same folder as www folder and domain-www folder)
this is an aliases folder that is secure when the right URL
path is called correctly. Example: https://secure-server.net/domain_name/file.name
Refer to Chapter 7 where you will find more information regarding
the directories and files in your account.
Where and how to upload
your files
ALL files must be uploaded to your www directory in your
account. Please read above section All the files in your
account.
Files are uploaded to your account via FTP_32 or Fetch. Please
refer to Chapter 4 - FTP Instructions.
If you are new to the Internet, this is all probably pretty
overwhelming to you. If you are having trouble getting started,
call us at 1.866.821.1432 and we'll be happy to assist you in
getting your web site up.
404 Page Not Found
Prior to upgrading our servers and giving our users the use
of the Control Panel, they could create a default 404 Page Not
Found page via the .htaccess file, however due to some conflicts,
we have not successfully been able to create such page since
the upgrade. If you by chance are able to get this to work,
by all means pass your knowledge on to us, it would be greatly
appreciated.
How to view your pages
on the WWW
You can view your pages within any browser by typing the following
in the URL.
http://www.yourdomain.com
http://yourdomain.com
www.yourdomain.com
http://www.yourdomain.com/index.html
http://yourdomain.com/index.html
www.yourdomain.com/index.html
If you are getting an error when typing the above several things
could have gone wrong, these are as follows:
1) Your initial page is not named index.html
2) The code in your index.html page is incorrect
3) Your registration/transfer has not yet been completed. This
process can take up to 72 hours. If it has been 72 hours, contact
the registrar responsible for maintaining your domain registration.
4) Your account has been deactivated due to non-payment, non-compliance
of our policies, or spamming violations - users need to contact
Technical Support.
NOTE: If your account has been deactivated due to spamming violations,
we had no control over the deactivation itself. Our spamming
policies are set forth by our backbone providers themselves
and when an account violates these policies, the backbone steps
in and removes the account in question from our server without
the option of reactivating. We have no control over this and
feel that our warnings throughout our web site as well as within
our User Agreement is sufficient warning to our users to not
spam.
The best advice that we can pass on to our users is DO NOT SPAM.
There are only so many backbones and while you may find it convenient
to hop around from hosting company to hosting company, eventually
you will start getting "We don't want your business" from the
hosting companies, this is because the backbone will not allow
them to host you because you've been banned for spamming. You
don't have to like this rule, but it's the one that rules your
existence on the Internet.
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